Learn about FSGenius and information relevant to the Foodservice Industry today.
THE STORY OF FSGENIUS
"The story of FSGenius really starts when I was back with the Welbilt company. Over my years there, I had the opportunity to do a number of different things and there was one period for a few years where I was responsible for the tech support function. This was mostly small call centers where people were taking inquiries from technicians and sometimes end users who had problems with equipment. While I was working with those guys on the phone, I observed that the service side of our industry was just a hot mess…"
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OPERATORS IN THE FOODSERVICE INDUSTRY
"I think when we talk about sales training in the foodservice industry, we have to spend a couple minutes first on current activities and what's happening. In some other areas we've said, well, there's just not much activity going on as far as training. But in training for the sales side of our industry, I think there's a lot of activity but I'm not sure there's really great training that's happening. Training right now is occurring in three ways, and they all have their limitations…"
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FOODSERVICE SALES TRAINING
"The greatest power to improve service in our industry to achieve better outcomes in maintenance repair lies with the large food service operators. And when I say that, I mean the larger restaurant chains, the larger franchisees and particularly convenience store chains. These organizations have the power of the purchase order and they are all buying equipment in a very competitive market. I can say that I can't think of any of these chains that are buying any piece of equipment that they don't have at least three or four manufacturers who are vying for that business…."
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THE IMPORTANCE OF ONLINE SALES TRAINING
"Over the last couple of years, a lot of people have asked us to explain further why online training is so great. We do tell people that there's a lot of great information out there on the internet. But of course we also have our own list of why we think online training is so important. The number one thing we talk about is scalability. Whenever you're talking about in-person training, a part of that discussion is always about prioritizing because, as we've discussed, in-person training is a limited resource. So the very first benefit and what we think is so exciting about online training is its scalability…"
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MUCH MORE THAN AN LMS
"In field service, a technician's knowledge is his most important tool. But in our industry, technicians encounter an endless mix of equipment types, brands and models, and kitchen equipment. Technology is changing faster than ever. The best technician training is in-person and hands-on, but we all know there is no way a technician can attend enough in-person training sessions to get all the training he needs. Introducing FSGenius. Finally, a real solution to technician training in the food service industry…"
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TECHNICIAN TRAINING IN THE FOODSERVICE INDUSTRY
"When people think about technician training in our industry, there are three really important things that they need to consider. The first one is the sheer volume of technician training that's required in our industry. A great way to understand that is to think about the technician's day. A technician might go off in his van in the morning and his first stop is to work on a very high end, high tech fryer system in a McDonald's restaurant. And then his next stop might be to go to an old fashioned independent family restaurant where he's working on an older and more basic fryer from a completely different fryer company…"
