Are your technicians under prepared and struggling to just “figure it out” on the job?
Without product-specific training, FES professionals can’t perform. So your business can’t perform…
You’re paying for non-billable callbacks due to technician errors
Your factory partners are frustrated by high warranty costs
You’re losing talented technicians to companies that invest in training
Your novice technicians are learning on the job through trial and error
You’re concerned that dangerous situations might arise
Your customers are losing confidence in your company
You don’t have to rely on hit and miss training. Enroll your technicians in FSGenius and give them the training and tools they need to become expert field technicians.
Training with FSGenius Improves Your Bottom LineRequest Demo
Achieve Higher First-Time Fix Rates
Lower Your Non-billable Callbacks and Keep Customers Coming Back
Train New Employees More Efficiently
Allow New Hires to Become Billable Technicians Faster
Lower Total Training Costs
Keep Technicians Out of Classrooms and on the Road
Equip Your Technicians with the Tools and Training They Need
Give Your Technicians Instant Access to Factory Training
Give Your Technicians Access to a Library of Knowledge
Publish Custom Content Exclusively to Your Team Members
Stop Relying on Hit and Miss Training
Give Your Technicians the Tools and Training They Need
FES service companies have to ensure their technicians are properly trained on thousands of products from hundreds of companies. In-person factory training is limited by its ability to scale, leaving many techinicians without product-specific training every year. By using FSGenius to provide your technicians with factory training programs on-demand, you’ll set them up for success, achieve higher first-time fix rates, and improve your bottom line.
At FSGenius, we know that you want your service team to be the best in the business. That requires technicians who can find problems and fix them right the first time. To do that, they must be trained, and then kept up to date. The problem is that your techs work on thousands of products from hundreds of companies, so you feel like you’ll never be able to reach your training goals. We believe a lot of technician training can be accomplished online, as it is today in many other industries. That’s why we developed FSGenius, so factories can put their content in one location for everybody who needs it.
Here’s how we do it:
- Sign up for your technicians. Call us today to get your front-line workforce signed up for online training.
- Assign courses. Guide your technicians to the training opportunities most important to their careers and your business.
- Track results. FSGenius allows you to effortlessly monitor your employees' training activities.
So, schedule a call today to get your technicians signed up with FSGenius. So you can stop worrying about how to train the rookies or update the veterans, and get back to growing your business.